Our Repairs Promise

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This consultation has now closed. Please contact customerservice@accentgroup.org for further assistance.

A repairs operative wearing a hard hat and protective eyewear carrying out an electrical repair

We know from customer feedback that our repairs and maintenance service has not been, for everyone, the standard that it should be.

We’ve consulted with customers and staff to determine which are the most important parts of the repairs service. These all feature in our ‘Repairs Promise’ which you can find here.

We will work with our existing contractors to make sure that we are delivering on these commitments. If our contractors cannot deliver on these commitments, we may consider appointing other contractors.

We know from customer feedback that our repairs and maintenance service has not been, for everyone, the standard that it should be.

We’ve consulted with customers and staff to determine which are the most important parts of the repairs service. These all feature in our ‘Repairs Promise’ which you can find here.

We will work with our existing contractors to make sure that we are delivering on these commitments. If our contractors cannot deliver on these commitments, we may consider appointing other contractors.

Discussions: All (1) Open (1)

  • Discussion

    over 2 years ago
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    67 Responses

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    We would like to know:

    • Does our Repairs Promise cover everything that you would expect from a decent repairs and maintenance service?
    • Is there anything else you would like to see included?
    • Is 'promise' the right word for this set of service standards?


    If you have a query about a specific repair, please contact 0345 678 0555 or customerservice@accentgroup.org.